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Below is the customer’s requirement.

On the "Shipment" screen, it is possible to print a Delivery Note (and also packing list, Address label ,etc) before the shipment reaches a "Delivered" status (i.e. before the goods are collected from our premises). This is very useful as it allows customer’s dispatch team to generate all required dispatch documentation, and place them in a "Documents Enclosed" pouch attached to the goods prior to collection.

On the "Supplier Shipment" screen, it is possible to print a Returns Note only once the shipment is in a Delivered status (i.e. after the goods have been collected from customer’s premises). This means the customer’s dispatch team are unable to generate the required document until after the goods have already left stock making it impossible to place it in a Documents Enclosed Pouch until the collection is actually taking place (and thus causing delay during the actual collection process).

Therefore, the customer needs to print the Returns Note while the Supplier Shipment is in a Reserved and/or Picked status.

Is there any setting/way where this can be enabled? 

Hi @Anupa Arachchige , please see the attached document where you can find the steps to do this. Thanks. 

Hi Ravinatha,

Thank you for your reply. While we understand that it is possible to print the Returns Note from the “Register Inspection Results” screen, this is not ideal for our working process. We would prefer to print the Returns Note from the “Supplier Shipment” screen, but it seems IFS does not allow that until after the goods have left stock.

This is somewhat inconsistent when compared to the functions on the “Shipment” screen. Both of these IFS screens are used to manage the despatch of parts, but for some reason the “Shipment” screen allows despatch documentation to be generated prior to the parts actually being despatched (which is very useful as it allows us to be prepared in advance of the transport vehicle arriving on site), but the “Supplier Shipment” screen does not allow the documentation to be printed until after the shipment has been finalised (i.e. after parts have left our site).

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