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Question

Is it possible to stop statement printing where the customer has a credit balance??

  • Jun 9, 2020 10:14 AM UTC
  • 4 replies
  • 112 views
Sidekick (Customer)
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I am trying to stop sending statements out to customers with an old credit balance.

My thought is to do this via crystal, supressing the values when the total is negative but am wondering if there is any standard functionality in IFS to do this?

 

Cheers for your help

4 replies

eqbstal
Superhero (Partner)
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  • eqbstal
  • Superhero (Partner)
  • Jun 10, 2020 6:00 AM UTC

BLLBrucemo,

What is unclear to me is do you want to send it or not, or do you want to send it but some figures are hided/suppressed?

Steve

Which IFS Application version?

Thanks for using the community, it helps me. I hope I can help you.
Sidekick (Customer)
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  • BLLBrucemo
  • Author
  • Sidekick (Customer)
  • Jun 10, 2020 6:57 AM UTC

Hi Steve

We would like to simply NOT send a customer statement of account when the customer open receivable balance is less than 0.

Currently Apps9

Cheers

Sidekick (Customer)
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  • Matthew
  • Sidekick (Customer)
  • Jun 9, 2023 2:32 PM UTC

Hi,

@BLLBrucemo - Did you get to the bottom of this. Looking at the feasibility of this ourselves.

Sidekick (Customer)
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  • BLLBrucemo
  • Author
  • Sidekick (Customer)
  • Jun 9, 2023 3:15 PM UTC

Hi @Matthew 

We decided it wasn't appropriate to suppress customer statements in credit, so we didn't go ahead in the end. 

 

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