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Question

Incoming Customer Order approval fails due to missing resource

  • Oct 7, 2026 5:19 PM UTC
  • 2 replies
  • 38 views

Vernon Anderson
Sidekick (Employee)
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Has anyone ever encountered an issue with a missing resource when an incoming customer order is approved?  What resources is the process seeking??

2 replies

Nikila Dis
Superhero (Employee)
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  • Superhero (Employee)
  • Oct 26, 2026 11:07 AM UTC

Hi ​@Vernon Anderson ,

Could you please confirm the product version and Service Update (SU) you are currently working with?

Additionally, could you clarify how the ICO is being created? Is it created through a Purchase Order (inter-site flow), via Postman, or through an external message?

Regards,

Nikila Dissanayake


Vernon Anderson
Sidekick (Employee)
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  • Author
  • Sidekick (Employee)
  • Nov 4, 2026 9:48 PM UTC

Hi ​@Vernon Anderson ,

Could you please confirm the product version and Service Update (SU) you are currently working with?

Additionally, could you clarify how the ICO is being created? Is it created through a Purchase Order (inter-site flow), via Postman, or through an external message?

Regards,

Nikila Dissanayake

The customer is in 25R1 and these are EDI orders from external customers.