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We use The problem is that, user create a customer order 50 pcs. of an item from the demand site, then sends it to the supply site using the supply code "In purch dir". This order is delivered twice from the supply site 40 pcs. first then 10 pcs.

Earlier, the supply site users changed the order quantity from 50 to 25. But it has not changed the supply site. The system generates customer invoice in 40 pcs. The order status of the customer on both sides changes to "Invoiced /Closed".

Rest of 10 Qty are remain in "Inventory part in internal order transit" window. Usually we use "Undo Customer Order Delivery" to express the product from the "Inventory Part in Internal Order Transit" window.

It is not possible to release using the "Undo Customer Order Delivery" window because the order status of the customer on both sides is "Invoiced /Closed". An error message has been shown. I have tried to clear this problem by showing some pictures

Can you receive that 10 qty to the demand site by registering a receipt for the purchase order and then register a return from the Receipt screen? Then you will be able to create a return material authorization for the the customer order in the supply site and receive the parts back to the supply site.

If you can’t clear the error by cancelling the receipt first then undo delivery, you will have to create a new purchase order as suggested by @Manoj Balasooriya to clear the inventory.

 

it seems though that this situation is occurring because the Incoming Customer Change Order that would have occurred on the quantity change is not being checked and processed as part of your customer order fulfillment process on the supply site.  

40 pcs. Received from PO and the remaining 10 pcs. delivered from supply site only

 

If the purchase order is not closed yet, can you please try what I suggested earlier?

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