Hello dear IFS Community,
I have an issue I can't seem to resolve. I have an order where the items have been delivered, and the rental started automatically.
My user wants to cancel it. I tried to end the rental at the exact date and time it started, but when I go back to the order, I can’t cancel it.
I then tried to process a hardware return (in the test environment), but the order status changes to “Invoiced/Closed” if I do that.
My questions are as follows:
- How do I cancel an entire order for which the items have already been delivered?
and
- How do I cancel a single line in the order for which the items have been delivered?
Thank you in advance for your answers