Hi Lina,

When you deliver a Shipment, the Shipment will be changed into “Completed” Status.  And the Corresponding Customer Order will also be changed into Status “Delivered”. 

To disconnect a line from Shipment, you have to navigate to the Shipment window and execute the “Undo Delivery” option in the particular Shipment Header under the Operations Action. The Shipment will be still in “Completed” Status. Then you can go to the Shipment Lines Tab and select the required shipment line. There is an option called “Reassign” where you can Release the Shipment Lines from the Shipment and connect into a different Shipment.

Note: Shipment lines cannot be released from Shipment after the Shipment is Closed.

I hope this answers your question.

Thank you,

Maneesha.