Question

Customer order status - effect on status when changing prices

  • 11 July 2023
  • 1 reply
  • 52 views
C
Rank
Userlevel 1
Badge +3

Hi, we are using IFS App10.

It happens that some sales prices need to be changed at the stage of registration of the order. The customer order is then in the PLANNED status. We noticed that a change in the sales prices - prior to RELEASE of that order -  had the effect of feeding the CustomerOrder>History tab with the mention "Released" whereas the status in the header remains well in "Planned". We find that confusing. Is this an IFS bug?

 

 

 

 

1 reply

P
Rank
Userlevel 5
Badge +13

Hi Eric,

I don’t recognize such Info messages in customer order history. I also did a test and changed the price in customer order line price to change the total price in customer order, but didn’t get any Info message in Order History tab.

Perhaps they are customized?

Regards,

Pilar

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