Hi ​@HaroR,

Could you kindly specify and elaborate your requirement further.

Best Regards,

Uvina Jayamaha.

Hi ​@Uvina Jayamaha ,

I want to use CRM panel outlook for IFS24R1.

I don’t find the extension or pluggin.

I don’t know if it work in this version.

Best regards

Haro

Hi ​@HaroR,

Hope I understood your question correctly. This KBA contains the step-by-step guide to install the CRM Panel with the new outlook.

Customer Service - How to enable CRM Panel in New Microsoft Outlook for IFS Apps10 | ServiceNow

You can install it in outlook web if you go to this page https://aka.ms/olksideload.

Best Regards,

Uvina Jayamaha.

Hi ​@Uvina Jayamaha ,

Thanks you for your assistance but till now i haven’t th ifs logo in my bar.

I use outlook web

Regards,

Hi ​@HaroR,

If you are using web Outlook, the CRM Panel should be visible when you select an email and then click on the below icon highlighted in yellow.

Best Regards,

Uvina Jayamaha.

Hi, I am looking for similar information - how to set up the CRM panel for outlook with Cloud version 24R1, service update 12. Does anyone have this information for Cloud rather than Apps10?

Hi ​@EBusby,

Kindly refer the attached document for installation of CRM Panel in IFS Cloud.

Best Regards,

Uvina Jayamaha.

​@Uvina Jayamaha Perfect, thank you so much!