We are currently on Apps8, in the process of moving to Apps10.
On occasion, an error is made and we don’t bill a customer enough for a physical product.
They agree to be billed the correct amount.
What is the best way to charge the additional amount, using the specific physical sales part from the original order (for reporting and accounting purposes), but not moving inventory?
Solved
Bill Only Invoice for Physical Product
Best answer by Xavier Fernando
HI
Correction invoice addresses business situations where uses intended to make amendments to the original invoice and there is no such drawbacks i’m aware.
This topic has been closed for comments
No...definitely not using the original sales part or even another customer order unless you credit the original order in full and re-bill in total. We do this a lot for entire orders in a separate non-inventory site rather than the actual inventory site. There are several ways (instant invoice, credit and re-bill, and others) to adjust the customer account for their total owed without affecting the inventory itself. If you go that route, you should do an RMA first to return the inventory, then reship the item returned.
ShawnBerk wrote:
No...definitely not using the original sales part or even another customer order unless you credit the original order in full and re-bill in total. We do this a lot for entire orders in a separate non-inventory site rather than the actual inventory site. There are several ways (instant invoice, credit and re-bill, and others) to adjust the customer account for their total owed without affecting the inventory itself. If you go that route, you should do an RMA first to return the inventory, then reship the item returned.
Thank you
1 person likes this
HI
Correction invoice addresses business situations where uses intended to make amendments to the original invoice and there is no such drawbacks i’m aware.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.