Question

App9 - Application Message Error: Error while sending data... Caused by: javax.mail.internet.AddressException: Local address contains control or whitespace

  • 23 October 2023
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We have employees with apostrophe’s in their email address who need to receive emails from IFS App9 .  We receive the Application Error Message: Error while sending data... 
Caused by: javax.mail.internet.AddressException: Local address contains control or whitespace when trying to send emails to the recipients.  The recipient email works fine outside of IFS.  Is there a way to allow these emails to work within IFS??  We have even tried setting up a Distribution List with only that employee but ultimately the email needs to go to the individual recipient.  Examples in attached Word document.

There was previous posting related to FSM but it is older and am not able to access any of the replies which is rather inconvenient since I now have to pose a new question.

NOTE: we are just starting the upgrade to Cloud version but that is several months to a year before that happens and need to see if there is some sort of work around for this issue now.


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Updated information: We have had to change the User email address and their corresponding Person email but not convenient to create a Distribution List just to make this work.  I do have a DECODE statement in a Report Rule to check if the BUYER_EMAIL (which comes from the PERSON record) is NULL and that is where their emails are failing.

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