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Question

Undo customer order delivery

  • June 8, 2022
  • 3 replies
  • 367 views
S
Do Gooder (Customer)
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Hello 

 

Has anyone an answer to the below problem ? We need to undo a delivery as a customer has added a new line. There are no invoices created at this stage.

 

Ian

 

 

R
H

3 replies

R
Hero (Employee)
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Hi @Schuffling, please note that there is a bug fix (127055) directly for this error in APP9 UPD2. But I believe you are in a higher UPD level than 2? Thanks.

A
Do Gooder (Customer)
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  • Asturge1
  • Do Gooder (Customer)
  • June 8, 2022

After you undo the delivery, you can go back to the actual shipment screen and change to preliminary.

S
Do Gooder (Customer)
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  • Schuffling
  • Author
  • Do Gooder (Customer)
  • June 9, 2022

Thanks for the replies.

 

 

Hi @Schuffling, please note that there is a bug fix (127055) directly for this error in APP9 UPD2. But I believe you are in a higher UPD level than 2? Thanks.

 

Yes we are using a higher level than 2.

 

After you undo the delivery, you can go back to the actual shipment screen and change to preliminary.

 

Unfortunately the error appears when we try to perform the Undo Delivery.

 

Ian 

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