Skip to main content
Question

Unable To return a serial part to the supplier - The Arrival Transaction for the Order Does not exist

  • January 13, 2026
  • 2 replies
  • 49 views
Chamath Kuruppuarachchi
Hero (Partner)
Forum|alt.badge.img+12

Hi All,

 

Current version on the cloud application 25.1.5. 

I am trying to return a serial part that I received through PO back to the supplier. 

Please find the steps that I follow.

  1. Receive the PO to Inventory location.
  2. Re open the PO for the return > Enter the inspection QTY on the receipt > Register inspection result.
  3. Add the return option as “Return for Credit” > Shipment created > Serial automatically reserved
  4. Create pick list > Pick > and trying to deliver the shipment
  5. Following error pops up

 

Does this seems to be a bug. I am pretty sure this worked without any issues previously.

 

Thanks

Chamath

2 replies

R
Hero (Employee)
Forum|alt.badge.img+11

Hi ​@Chamath Kuruppuarachchi , this same error has been fixed in 

25.1.1 - 25R1 SU1. But in that case, the error appeared when matching the supplier invoice for a PO with some returned parts. The test plan was as follows:

Pre-Requisites

  • Posting Proposal enabled company

  • Lot batch enabled inventory part ( either lot tracking or order based)

  • Transaction Based Invoice Consideration for the inventory part

  • Supplier for purchase part

  • Cost level- Cost per part

Test Plan

  1. Create a PO with above part. Unit price of the part should be a decimal. (either from the SFPP or PO line ) ex: 3.0812. Quantity 5

  2. Release. Receive with Serials/Lots to an arrival location

  3. Navigate to Receipts. Register inspection results. Record one return as return rework

  4. Complete, Deliver and close the shipment for the return

  5. Navigate back to Register Arrivals. Receive the returned product via Receive with Serials/Lots.

  6. Navigate to Receipts. Register Inspection results. No returns or scraps.

  7. Create a manual supplier invoice. Copy Unmatched PO Receipts.

  8. Go to posting proposals. Observe that the status is unbalance and there is an error message is “The Arrival transaction for the order does not exist.” However, if we navigate back to Inventory Transactions History, there are two arrivals recorded.

It seems this is a new scenario. But I haven’t checked in the latest SU. I think you better send a Support case so we can check in latest 25R1 SU too. 

Thanks. 

    Sayuri Perera
    Hero (Employee)
    Forum|alt.badge.img+9
    • Sayuri Perera
    • Hero (Employee)
    • January 15, 2026

    Hi ​@Chamath Kuruppuarachchi , I quickly checked this in latest SU, 25R1 SU9, but the issue was not observed. Could be due to some customizations in your env. As there is a SU difference, better if you can send a support case with all relevant details. 

     

    Kind regards,

    Sayuri.

    Kind regards, Sayuri.
      Terms & ConditionsCookie settingsAccessibility statement