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Question

Reverse Logistics: Customer or Company owned?

  • December 9, 2019
  • 2 replies
  • 179 views

Peter.Buitenhuis
Sidekick (Former Employee)
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What would be the IFS Best Practice for doing Reverse Logistics process in IFS Apps10?

Customer or Company Owned? 

2 replies

Rasika Lakmal
Superhero (Customer)
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  • Superhero (Customer)
  • December 23, 2019

What do you mean by Reverse Logistics? Is that the return functionality available in the IFS application?

 


Kanishka Dilana
Superhero (Employee)
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  • Superhero (Employee)
  • December 27, 2019

It should align with the Nature of return/Return reason, etc.. If you are planning to send the Items back to Customer (E.g. Rework return), you can return them as a Customer Owned stock. Otherwise, it should be a Company Owned stock.

For example, if it's a normal Sales part (E.g. a Faulty Laptop) delivered on a Company Owned Customer Order, then it should be returned and Handled as Company Owned stock. If you are returning an item expecting to send it back to Customer (E.g. returning a used Jet engine for an Overhaul), then it should be Customer Owned stock.