Hi
We have an item that in in stock that is faulty and we want to return it to the supplier for repair.
The Po has already been invoiced so return via PO receipt is not possible.
Is the only workaround to create a customer order for the supplier in order to create a shipment or is there something i missed ?
Ian
In the manual supplier invoice screen you can cancel the invoice using RMB>Copy and cancel>Cancel invoice. If you have done the supplier payment already, you may have to rollback the payment before cancelling the invoice.
After cancelling the invoice you can go to the PO receipt in Receipt screen and enter a qty to inspect. Then you can register inspection results. Enter the qty to return as ‘return for rework’ and then add to a shipment to return.
Hi
We have an item that in in stock that is faulty and we want to return it to the supplier for repair.
The Po has already been invoiced so return via PO receipt is not possible.
Is the only workaround to create a customer order for the supplier in order to create a shipment or is there something i missed ?
Ian
Which version on IFS are you using? We return for inspection / rework many times a month - after the invoice has been processed. We are on Apps 9!
Thanks,
Matthew
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