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HI All,

I have an issue in the Rent out process flow.

I created a rented out customer order and it delivered to the customer. I started the rental and ended the rental and generated the rental transactions. 

Then I created the customers return and returned the part in the Inventory.

I created the customer invoice and rental transactions are invoiced now. But my rental customer order is still not invoiced closed.

  • I checked all the rental transactions are invoiced.
  • Part is returned to the inventory.
  • No any pending transaction to Invoice.

Is there anything else that I need to perform to bring this to the customer order to invoiced closed status. 

Is anyone faced this issue previously?

Thanks,

Chamath

Hi ​@Chamath Kuruppuarachchi ,

Could you please check if you have set the rental to end on a future date? If the rental is ended on a future date, the system will not close the customer order, as there are still more transactions to be generated. 

And may I know the cloud version ?

Thank you,

Lumini. 

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