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The business would like to implement a process for reclaiming Parts Warranty. 

 

They are wanting to track where a Part has failed within a 12month period after fitting to a Serial Object.

 

The items are purchased against a Serial Object via Work Orders and issued as Materials. We want to track if the same Part Number against the same Serial Object is issued again within the 12months to flag to the User that the Item should be considered under warranty.

 

How can we achieve this? 

 

We are working within Apps 10 IEE.

 

Thanks in advance

Lisa

​@lisa.gilesAB not sure if in Apps10 it’s the samefunctionality, but have you tried with Customer Warranty?

https://docs.ifs.com/ifsclouddocs/24r2/EquipmentAdministration/AboutWarranty.htm?StandAlone=true

 

BAsically when you sell the Equipment ( which will become a Serial Object) you could define a customer warranty on the CO LIne. That info is later transferred in the Serial Object. Then you can easily see when creating a WO for that Serial Object if there’s valid warranty and what it covers (material / labour).

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