How to add IFS CRM and SRM to Microsoft Outlook

Hi,

The Add-on page shows the manifest files for download.
 

Technical documentation can be found at https://docs.ifs.com/techdocs/Foundation1/020_installation/400_installation_options/130_add-on_cmp/rmpanl/

@Dilini Arandara , thanks for your quick reply. Unfortunately, I cannot see those Manifest File on my add-ons (see screenshot below) Please do you know why? I have checked both TEST and PROD environment, I'm seeing the same thing. 

Hi,

What is your UPD version? IFS recommends CRM panel to be used in App10 UPD8 onwards due to couple of issues in earlier updates. 

I hope you have RMPANL component, If you don’t see this in UPD 8 or above, it likely means the RMPANL component is not present in your installation.

@Dilini Arandara , we are currently using UPD14 version. How do we make it present in our installation? Thanks for your help. 

Mesh 

Hi,
If you are in UPD14 and if you have RMPANL component as well, then I’m not sure why it is not available in Add-ons list for you. May be someone else can help you out here. 

@Dilini Arandara it maybe a license issue, I will reach out to IFS. 

Many thanks for your help. 

Mesh 

@Dilini Arandara we checked RMPANL Component is not present in our installation - see screen shot below. So how do make the RMPANL present in our installation? 

Hi,

You may have to contact your IFS Consulting team and request from them.

Thanks,

Dilini