Question

Error re manual pegging when trying to cancel PO line

S
Rank
Userlevel 4
Badge +8

User cancelled line on Customer Order first - now when we try to cancel line on PO we get the error that manual peggings exist for this line - unpeg before cancelling except we can’t unpeg because line is already cancelled on CO.

Help!!!  How do I find the record to unpeg

3 replies

R
Rank
Userlevel 6
Badge +10

Hi @sandra.waud , can you see whether below “Unpeg” or “Manually Pegged Orders” are active for your PO line? If yes, can you try to unpeg the PO line from there? Thanks.

 

S
Rank
Userlevel 4
Badge +8

The Manually Pegged Orders option is available - however when I chose that and go to Customer Order Info it is blank

R
Rank
Userlevel 6
Badge +10

@sandra.waud please check whether you can find a record for your PO line in Pegged Purchased Customer Order Lines window. If you can see a record here connected to your cancelled CO line, then sometimes we will need to remove it from a data correction.

However I believe this needs to be further checked. Therefore, please send us a Support ticket if you can.

Thank you.

 

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