Error Message

@Dan  Do you have the Purchase module installed in your solution? 

/Sangeetha Jayamaha.

Yes we do

@Dan Could you please advise how did you receive this error message? Upon performing which action in the application?

Thanks!

Anushi

@Anushi Seneviratne When registering a purchase order arrival

Hi Dan,

refreshing the dictionary cache will solve the issue. (Please keep in mind: R&D recommends rebuilding of dictionary cache only during proper maintenance windows where all transactions on the system are stopped.)

@Dan Also you can try logging in using a different user to check whether it is a permission issue.

/Sangeetha Jayamaha

Hi @Dan , 

You can also try manual DB re-start to address the issue of missing/in-initialized components in addition to refreshing the dictionary cache.

Thanks,

Anushi

@Sangeetha Jayamaha We’ve tried logging in as different users and are getting the same error. We are also getting error messages saying the Customer order module is not installed.

@Anushi Seneviratne We tried re-starting the services on the middle ware but that did not resolve it.

@Dan did you try refreshing/rebuilding the dictionary cache? What is the exact error message you receive saying the Customer order module is not installed? By performing which action do you receive the customer order moduleerror message? 

Regards,

Anushi

@Hashini Kodippili 

@Sangeetha Jayamaha 

@Anushi Seneviratne 

Thank you all for your help, refreshing the dictionary cache worked.