HI,

Check below steps.

Return to an external supplier

1. Created external customer order for the demand site for supply code ‘Purch Order Dir’
2. When release the above CO the PR will be created.
3. Process the PR to PO and release it and Register Direct Delivery.
4. Process customer orders invoice\closed.
5. Create a RMA in the demand site for external customer order and set ‘Return to supplier’ as External supplier in the RMA header.
6. Set ‘Supplier Return Reason’ in the RMA line and released the RMA header.
7. Now RMB on the RMA line and choose the ‘Register Directs Returns to supplier’
8. click Ok.
9. Now RMA is return completed.

Return to an internal supplier

1. Created external customer order for the demand site for supply code ‘Int Purch Dir’
2. When release the above CO the internal PO will be created.
3. Then internal Customer Order will be created in the supply site.
4. Process both customer orders (Internal and External).
5. Create a RMA in the demand site for external customer order and set ‘Return to supplier’ as supply site internal supplier in the RMA header.
6. Set ‘Supplier Return Reason’ in the RMA line and released the RMA header.
7. Notice the ‘Receipt RMA No’ is created and you can see it in the Misc RMA info tab.
8. Go to that Receipt RMA (zoom the Receipt RMA No) and release it.
9. Now RMB on the RMA line and choose the ‘Receive Parts against Order Deliveries’
10. Set the Location and click Ok.
11. Now both RMAs are automatically return completed.

Cheers,

Thilini

Hi Thilini,

Thanks. I will check this.

BR

Champika