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Community,

We are on APP10 UPD9. 

We are trying to undo a customer order partial delivery which is created from supplier material. system prompt below error message. How we could handle this scenario. if we cannot undo delivery, the only we could do is to do RMA. Thank you.

 

​@ronhu I think you will have to use RMAs. 

Component Customer Order - Undo Delivery | IFS Community

​@Vimukthi Mahakumbura Thank you.

Hi ​@ronhu,

 

In IFS Apps 10, undoing a delivery for supplier-connected or direct delivery component orders is restricted if:

  1. The delivery originates from a supplier (Purchase-to-Order),
  2. And the item has not yet been invoiced or charged.

This is because the system can't safely reverse the flow when:

  1. There’s no financial/charging event recorded yet,
  2. And the supplier delivery is partially fulfilled.

IFS enforces this to maintain transactional consistency between procurement and sales flows.

 

Recommended Resolutions:

 

1. Preferred Option: Use RMA (Return Material Authorization)

  • Since undo is restricted, the correct functional route is to process a return using:

    • RMA (Return Customer Order) for customer return

    • Return Purchase Order (if needed) to return goods to supplier

  • This maintains traceability and financial accuracy, especially for supplier-sourced deliveries

 

Scenario:

  1. Supplier Material + not charged → use RMA to return
  2. Charged items + wrong quantity → use credit not + RMA

 

​@Vimukthi Mahakumbura Many thanks.

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