I am creating a workflow where based on the user request (which generates a parent event) I initiate an authorization task to the manager using contact users. Upon their answer (authorized/not authorized) as this is stamped on an action I have those details (whether it is authorized or not) on the task and not parent event. Is there a way to populate authorization details (information on authorization, who authorized and when) from task to parent event?
Question
Is it possible to populate Authorization Task details to the parent event?
+3
May I know the assyst version that you are using ?
-There is no inbuild function for this.
-But this might be possible via ETM
-We can use the assyst destination to capture when an authorization task was authorized, then trigger the ETM. We can use the ETM to read the authorizing action description and add that to the parent event via an action or directly to the event.
If you are fine with this idea, I can give a try to create a channel and destination rule.
+3Hello Rajana,
Thank you so much for your reply. My current assyst version is
| assyst Version: | 11.8.3 |
At this point any idea would be great to give a try, could you please help?
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