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Question

Customiser form building - category lookup?


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Hi everyone

I’m pretty new to Assyst and wondered if anyone has found a workaround to the below issue I’m having?

  • Within a Customiser form I need to create a visibility expression that looks at the system’s ‘Category’ field

IFS have told me that you cannot use system’s fields for this, so something like $W("Lookup Field")="Category Value 1" would not work.

I am aware that I can create a Custom Lookup list, but this will not work for us as we need to use the Items and Category within the Event Builder to auto-route tickets to specific teams. 

Hopefully that makes sense and someone out there has found a way to make this work.

Many thanks.

Rich

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  • Sidekick (Customer)
  • January 18, 2023

I’ve hit the same issue myself but unfortunately haven’t found an alternative


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Its not possible at the moment but it is an existing idea. Might be worth an upvote.

Visibility Expressions can reference System Fields | IFS Community


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