Question

assystNET won't load after upgrade

  • 26 October 2023
  • 4 replies
  • 70 views
M
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We upgraded to assyst version 11.5.1 and I have one user who cannot get assystNET to load at all. She just gets a blank white screen. We have tried the following but nothing has worked.

  • Cleared browser cache/history
  • Cleared temp files
  • Cleared roaming files
  • Restarted machine
  • Tested in a different browser (Edge since it was initially happening in Chrome
  • Tried different instances in Citrix (Chrome and Edge)
  • Tried different instances on a VM (Chrome and Edge)
  • Updated Chrome on the VM to match the newer version locally

4 replies

Arnaud Le Tollec
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Hello Mary Kate,

The reported issue here will require a full investigation from our service desk.

I would suggest you to contact the IFS support using one of the option proposed our wiki page.

IFS assyst Service Center - assyst11-7Wiki (axiossystems.com)

Kind regards.

R
Rank
Badge +5

Can she access it from a different system?

M
Rank
Badge +1

No, she even tried from a virtual machine & has the same problem.

R
Rank
Badge +5

I would suggest shutting down your web service(s) and deleting the \standalone\data and standalone\tmp folders.

I have had this problems several times following upgrades. Usually the user’s browser cache does the trick, but if not, then deleting those 2 folders should definitely do it.

You could also check your server.log file, but from what I recall, this issue doesn’t generate any error messages.

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