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Question

Workorder change default status

  • December 6, 2021
  • 3 replies
  • 128 views

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Hi

A workorder created manually is  created  with the status Work request

(using Prepare workorder).

Is it possible to change the default status to have under Preparation instead to work request  ?

 

Regards

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3 replies

Nipun Gunaratne
Sidekick (Employee)
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  • Sidekick (Employee)
  • December 6, 2021

Hi Djedai,

 

No you can’t. New work orders automatically receive the ‘Work Request’ status. Manually entered work orders receive the ‘Fault Report’ status.

 

Thanks & Best Regards,

Nipun


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  • Author
  • Do Gooder (Partner)
  • December 7, 2021

Hi,

A workorder created Manually thru Prepare Workorder screen. The workorder is then created with status Work request
I would like when i click save the status it will be Under Preparation instead of Work Request.

and Effectively : a fault report entered manually (Fault Report Screen) is created to status Fault report. this fine

It is done thru an event ?

 


Nipun Gunaratne
Sidekick (Employee)
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  • Sidekick (Employee)
  • December 7, 2021

Hi,

 

That’s the standard behavior but you can create a customer event to change the status in WO

 

Thanks & Best Regards,

Nipun