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For context, we have a site (Site A) with two connectedwarehouses: WH1 at location L1WH2 at location L2.Users are connected only to their specific warehouse (e.g., a user connected to WH1).When trying to return a part via a work order (WO), the "To location" dropdown only shows the location of the user's connected warehouse (in this case, L1 for WH1). However, technicians are unable to return parts to other warehouses (like WH2 at location L2).Why does the system restrict technicians from returning parts to other warehouses? Is there a way to configure or work around this limitation to allow returns to any connected warehouse?

Thanks in advance for your help!  

 

 

For context, we have a site (Site A) with two connected

warehouses: WH1 at location L1

WH2 at location L2.

Users are connected only to their specific warehouse (e.g., a user connected to WH1).

When trying to return a part via a work order (WO), the "To location" dropdown only shows the location of the user's connected warehouse (in this case, L1 for WH1). However, technicians are unable to return parts to other warehouses (like WH2 at location L2).

Why does the system restrict technicians from returning parts to other warehouses? Is there a way to configure or work around this limitation to allow returns to any connected warehouse?

Thanks in advance for your help!

 

 

Hi Maheesha,

If your user is not registered at all in ‘Users Connected to Warehouses’, should satisfy your need. That is how, the stock behave if you look at serviceengapp. If you do not register, your user in ‘Users Connected to Warehouses’, then this user will be able to see all the stock in his/her allowed sites. Therefore, when you return also same principle should apply. If not this should be a bug or missed functionality.

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