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Question

Unable to Receive through RMA

  • 22 November 2023
  • 3 replies
  • 124 views

In 22R1 for Serial Part, the same if we Deliver through Customer Order with enabling as Create SM Object, Serial Object will get generated as Customer owned and current position as In facility, if we want to create RMA and return back it allow to Inventory.

But if we migrate the serial object as In facility, then if we want that Serial Part in Inventory, create RMA without Customer Order reference it allows to receive Inventory with Company Owned. then if we deliver this Serial Part through Customer Order and Try to create RMA it does not allow to receive to inventory.

Any suggestion or solution for this issue.

Note: Business is not following Customer Owned stock in Inventory.

 

3 replies

A
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Badge +7

Hi @Raviprasadprem did you find the reason for this? We are on Cloud 23R2. Gets the same error for parts delivered from CO, but can RMA without order connetion - just can’t do with an order connection.

R
Rank
Userlevel 2
Badge +5

Hi Athasanka 

I tested the same scenario in 23R2 but now its not showing error now. 

this error occurred for we migrated the data to Serial object and stock and delivered through Customer order then with the same CO created the RMA and tried to receive it, it got this error

A
Rank
Userlevel 2
Badge +7

Hi Athasanka 

I tested the same scenario in 23R2 but now its not showing error now. 

this error occurred for we migrated the data to Serial object and stock and delivered through Customer order then with the same CO created the RMA and tried to receive it, it got this error

thanks for checking that out for me

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