A customer submits a service request for the inspection and repair of serialized equipment that has broken down at their site. The company logs the service request in IFS Cloud and assigns a technician to visit the customer's location. Upon inspection, the technician determines that the equipment cannot be repaired onsite and must be sent to the company's workshop for further repairs. At the workshop, the required materials are issued from inventory, and the technician records the time spent on repairs. Once the repairs are complete, the equipment is shipped back to the customer.
The proposed solution involves creating a customer order linked to the service request, which then generates a work order (WO). The supervisor assigns the work task to a technician, who visits the customer's location to inspect the equipment. The technician determines that the equipment cannot be repaired onsite, it is shipped to the company workshop for further repairs. However, I am uncertain about the best approach to manage the repair and return process in this scenario.