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In the Customer Order process, we have manufactured a Serial Part via a Shop Order, with multiple Serialized components.  The Master Part is set up as Serialized with the Multi-level Tracking checkbox selected.  The Sales Part has the the Create SM Object checkbox selected.  When the Serial Part is returned from the customer, all of the serial parts are visible on the Equipment Object Navigator for the Serial Object.  This is expected.

Screenshots

Part Serial>Serial Structure Tab

Equipment Object Navigator (after Customer Order Return)

 

We are using the Rental Management Module and the Sales Parts is set up as a Sales type as Sales and Rental, with the Create SM Object checkbox selected.

When the Serial Object is Rented on a Customer Order (Rental Order Line Tab) and is Returned to Inventory, via an RMA, the Serial Components do not appear on the Equipment Object Navigator.  It seems the Rental process should be like the Sales process and the Serial Components should show up as well.  Has anyone else had this issue and is it a bug?

Hi @CorGreggB,

With the information I could gather, I noticed a similar kind of behavior in Apps10 latest version. Perhaps there is more to data setup to achieve the expectation. So if you don’t get any in-detailed answers here, please reach out to IFS Support so that the product experts could look into this scenario.

Hi @CorGreggB,

Create SM Object can use if you want a service management object to be created in the IFS Maintenance component when customer order lines are delivered. In other words creation of the object happens at the instance of CO delivery. 

At the moment it seems this is not supporting for Rental Management Process & delivery of CO with rental order lines do result in creation of an object. Therefore CO returning process will also not support Equipment Objects like in standard sales process.

If this seems to be a functionality that you are expecting to achieve as Nalaka mentioned it’s better to reach support & get verify the background further. 

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