Dear All,

In EAM, when work task is allowed to have multiple visits and the assignment is transferred to mobile. When 1st Work assignment is set to ‘Incomplete’ or ‘completed’ the remaining assignments will be cancelled as shown in below screenshot.

Where as in NGSM, when 1st work assignment is set to ‘Completed’ the remaining assignments will be in Accepted status as per below screenshot. When work assignment is set to ‘Incomplete’ the remaining assignments will be removed and will not appear in the Assignment Tab as per following screenshot.

Is there a way in EAM solution, some setting of some sort where we can configure that upon 1st Work Assignment completion the remaining assignments will be in ‘Accepted’ status same as NGSM after incompletion so that technician can use same chain for revisit. Work around found that on same work task we need to do the direct assignment so that new chain of visits to appear as per following screenshot - 

IFS Cloud Version Details:

Application service update: 24.2.7

Framework service update: 24.2.9

IFS Cloud Web version: 24.2.9.20250806053050.0

IFS OData provider version: 24.2.9.20250801114025.0

Thanks for your response in advance.

Regards,

Srinivas