In the assist management, when a ticket was raised, it duplicated the message in the mail for the affected department
Userlevel 7
+1
Did you mean the event builder ?, cause I assume before about the output section and I made changes but nothing happened.
Here is a screenshot for the event builder and thank you in advance
Userlevel 7
Oh, this is for Assyst and not IFS Cloud. Then I cannot help you unfortunately.
+1
It is on the assist management section
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