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Changing Work Task Status back to New

Sidekick (Customer)
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Hello,

We recently upgraded from Apps 10 to IFS Cloud 25R1.

In Apps 10, we were able to move a work task status back to the New status if there were no records associated/transacted with it. We’ve used this in cases where a user accidentally moves a task to Under Preparation prior to actually starting to work on the task. 

I can’t seem to find a way to do this in IFS Cloud, but I also cannot find any documentation that states this is restricted by design. Was this ability that was possible in Apps 10 taken away in Cloud? Or am I missing a step to be able to move it back into a New status?

Thanks,

Evan

Best answer by Pringa Gamage

Hi Evan, 

As far as I know, this is not supported through the standard IFS Cloud status actions, based on the current documented status model.

Reagrds,

Pringa.

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2 replies

Do Gooder (Employee)
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  • Pringa Gamage
  • Do Gooder (Employee)
  • Answer
  • October 9, 2026

Hi Evan, 

As far as I know, this is not supported through the standard IFS Cloud status actions, based on the current documented status model.

Reagrds,

Pringa.

Sidekick (Customer)
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  • eedwards
  • Author
  • Sidekick (Customer)
  • October 12, 2026

Hi Evan, 

As far as I know, this is not supported through the standard IFS Cloud status actions, based on the current documented status model.

Reagrds,

Pringa.

Hi Pringa,

I appreciate the response. It was helpful to be able to return a work task back to New in case it was accidentally set to Under Preparation. Certain maintenance planners use the Under Preparation status as a ‘active planning’ queue, so having extra work tasks that aren’t ready to be planned can muddy up the queue.

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