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21R2 Work Task status behaviour

  • November 2, 2021
  • 4 replies
  • 283 views
dadude
Sidekick (Employee)
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Dear community,

is it really standard, that the status of a completed Work Assignment doesn’t change the Work Task status to “Work Done” anymore? I see that behaviour on the 21R2 ifscloudr2bnt-lkp.rnd.ifsdevworld.com environment.

From an organicational point of view, that is not good, since I would check for Work Tasks in state “Work Done” to proceed in the process. Or do we expect the backoffice to check on Work Assignments in IFS Cloud 21R2?

 

T&R

DADUDE

Best answer by Nethmini Kosvinna

Hi @dadude  ,

I followed below steps in 21R2 DEV CMB environment but, I could observe that work tasks are getting the status ‘Work Done’ once work assignments are completed.

  1. Create a work order in Prepare work order window with two tasks
  2. Assigned the tasks to a test user (alain)
  3. Release work tasks
  4. Go to Service Technician-My Assignments and accept the assigned tasks
  5. Go to ongoing assignments and complete each task while checking the work order from Prepare work order window
  6. Once a work assignment is completed each task was changed to “WorkDone” state in Prepare work order screen

 

Could you please let us know if you have followed a different test flow.

 

Thanks & Best regards,

Nethmini

T&R DADUDE
A
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4 replies

Björn Kleist
Hero (Employee)
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  • Björn Kleist
  • Hero (Employee)
  • November 25, 2021

Hi @Phil Lamerton this one need to move to Asset Management 

Björn Kleist
Nethmini Kosvinna
Superhero (Partner)
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Hi @dadude  ,

I followed below steps in 21R2 DEV CMB environment but, I could observe that work tasks are getting the status ‘Work Done’ once work assignments are completed.

  1. Create a work order in Prepare work order window with two tasks
  2. Assigned the tasks to a test user (alain)
  3. Release work tasks
  4. Go to Service Technician-My Assignments and accept the assigned tasks
  5. Go to ongoing assignments and complete each task while checking the work order from Prepare work order window
  6. Once a work assignment is completed each task was changed to “WorkDone” state in Prepare work order screen

 

Could you please let us know if you have followed a different test flow.

 

Thanks & Best regards,

Nethmini

https://www.linkedin.com/in/nethmini-rathsala-kosvinna-8371b6127/
Mithila Rathnayake
Supun Ekanayake
Thommy
Hero (Employee)
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  • Thommy
  • Hero (Employee)
  • November 26, 2021

Hi @dadude ,

Nothing has been changed around this behavior in 21R2.

As a general rule - when changing the last work assignment to Completed, the work task should go to Work Done (precisely as @Nethmini Kosvinna has observed when testing). 

 

ThommySjolander
G
Sidekick (Customer)
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  • GenDes
  • Sidekick (Customer)
  • January 26, 2022

Hello,

I have also had this issue. 

It seems to be intermittent, so I cannot peg the reason as to why/when it occurs. 

WE do follow the process mentioned above

 

Is RMB Assign Multiple Tasks a factor since it does not link the the Resource Demand?

 

Thanks

E
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