What’s Changing?

Our third-party map provider has deprecated certain legacy features and is now focusing on a new platform to deliver enhanced map capabilities. As a result, the current map functionality in some versions of IFS Cloud will stop working after 30th June.

The deprecated API for “Here Maps” has been identified as an issue for Dispatch Console customers.  

This issue affects the framework rather than the application itself. Without the necessary changes, the Map capability will not be available on Dispatch Console.

How Do I Know I am Impacted?

Customers whose Framework Service Update are on these releases and later are not impacted:

·         23R2 SU 18 (15th May 2025)

·         24R1 SU 12 (15th May 2025)

·         24R2 SU 6 (15th May 2025)

·         25R1 GA

Any customers running a version out of continuous support: 23R1 and earlier, will also be impacted.  These customers cannot use the same process and will need to take the latest release update.

Framework Service Update Level

Customers who have already performed some kinds of deliveries since 15th May 2025 may also not be required to perform these steps.  Any Framework Service Update version that is consistent with the latest on that track, as per the list above will not need to perform these steps

For example, if you are on 24R1 track, and your Framework Service Update is 24.1.12 you do not need to perform the steps, even if you are on an earlier application Service Update SU.

How to check your Framework Service Update Version:

Login to the IFS Cloud application and click on the logged in user, then go to account settings.  The “Application service update” is the service update level of the database and the “Framework service update” is the middle tier service update level. 

Please note the following KBA’s are relevant

KB0059185 Decoupling the Middle tier and Database application tier

KB0086281 How to check your Framework Service Update Version

Steps to Follow

To update the framework level, we need to trigger a delivery into each environment.  This will automatically update the application framework to the latest update from IFS.

Summarised as:

1. Create a Corrective delivery by modifying a file in the Customer Solution Repository.
2. Deploy this delivery in the use place environments in sequence.
3. Verify the correct Framework Service Update has been deployed.

KB0086298 - How to trigger a Middle Tier Contain Refresh

What to do if any issues are encountered during following these steps?

If you encounter any issues, please raise a high-priority support case through the service center, mentioning "Deprecated API for Here Maps" in the case title.

Additionally, if you have a Customer Success agreement, please reach out to your Customer Success Manager (CSM).

We appreciate your attention to this matter and your continued support. Updating the latest Release will not only restore your map functionality but also ensure you benefit from future improvements.