Hi Christophe,

I believe the DC will not allow you to drag/dop the activity/work order if it is a Fixed Appointment.

According to the Dispatch Console User Guide - Browser Agnostic.pdf, the validation rules for drag and drop are:

Ok Phil but how we schedule an activity in that case ? we need to open it and select the technician ?  it looks strange and not efficient at all.

Rgds

Christophe 

Hi Christophe,

I understand what you are saying but this seems to be the only way.  First, if you hover the mouse over the workorder, you will see it is a fixed appointment:

After this, you left click on the work order and choose the option view activity.

Which will open the activity.  I don’t know any other way to do this from the DC itself unfortunately.

Hi Christophe,

I discussed this further with R&D and they are making a change to remove the validation for Fixed Appointments so it would be possible drag & drop.  This should be delivered with SU5 when that becomes available.

The developer did not feel it was possible to make a ‘patch hotfix’ for this so it will only be changed with SU5.

In the meantime, the solution I confirmed for you above is the only way to handle the assignment.