Hi, One of our customer used a SLA setup with “next day”. SLA is based on open date, and coverage is 8h00-18h00 for example.
Contractuel SLA is setup to be next day 18h00.
So for a SV with open date = today, if we create a customer unavailability on today, if the customer unavalibility ends before 18h00 today, this has no effect on the revised SLA. But our customer would like in this case the revised SLA to be automatically offset by the duration of the unavailability. Is there a way to setup this ?
Thanks by advance