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Unable to create new profile in Astea v15 UAT

  • October 14, 2021
  • 1 reply
  • 56 views

bskallerud
Hero (Customer)
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I need to set up a new profile in our UAT, but when I try to save the profile I get an error message: failed to save global xml, consult event log for details.

Event log says:

 

Best answer by Phil Seifert

Hi Bjørn,

Yes, you need an updated license file.  Please request this from your IFS Account/PM manager or through the IFS Alliance support desk.  They will arrange a new license file based on your current file to be sent to you.

1 reply

Phil Seifert
Ultimate Hero (Employee)
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  • Ultimate Hero (Employee)
  • Answer
  • October 14, 2021

Hi Bjørn,

Yes, you need an updated license file.  Please request this from your IFS Account/PM manager or through the IFS Alliance support desk.  They will arrange a new license file based on your current file to be sent to you.