+9Hello wonderful people of the community!!!
I’m trying to set up partner portal in V15.1 for a new vendor and created a vendor contact. I created the vendor, and created new Vendor contact and assigned security role.
When I log into the portal and set the password, I get an error message stating “The product ‘iVendor’ is unavailable”.
Any ideas or suggestions to clear the error?
Best answer by Phil Seifert
Hi Kyle,
Just double-checking but is vendor portal available in your license file?
<Regular>
<Product ID="MobileWarehouse" Name="Mobile Warehouse" IsAvailable="True" TotalUsers="250" />
<Product ID="ManagerWorkbench" Name="Manager Workbench" IsAvailable="True" TotalUsers="250" />
<Product ID="DSE" Name="DSE" IsAvailable="True" TotalUsers="250" />
<Product ID="FinancialLink" Name="Financial Link" IsAvailable="True" TotalUsers="250" />
<Product ID="iCustomer" Name="Customer portal" IsAvailable="True" TotalUsers="250" />
<Product ID="iVendor" Name="Vendor Portal" IsAvailable="True" TotalUsers="250" />
<Product ID="TimeExpense" Name="Time and Expense" IsAvailable="True" TotalUsers="250" />
<Product ID="BIPortal" Name="BI Portal" IsAvailable="True" TotalUsers="250" />
<Product ID="API" Name="API" IsAvailable="True" TotalUsers="-1" />
<Product ID="MyPortal" Name="MyPortal" IsAvailable="True" TotalUsers="-1" />
<Product ID="ServiceVision" Name="Service Vision" IsAvailable="True" TotalUsers="0" />
</Regular>
Otherwise, check the person_product_xref table and compare between a user that does work and the new one that is not working. I have seen cases in the past where the product line was not inserted into the user’s configuration for new employee portal users. Perhaps same is happening with your vendor contact?
+15Hi Kyle,
Did you specify an e-mail address for the contact when it was first created? If not, try deleting it and recreating (making sure it has an e-mail address and a vendor security role then click Save), see if that gets you in.
Thanks,
Reid
+23Hi Kyle,
Just double-checking but is vendor portal available in your license file?
<Regular>
<Product ID="MobileWarehouse" Name="Mobile Warehouse" IsAvailable="True" TotalUsers="250" />
<Product ID="ManagerWorkbench" Name="Manager Workbench" IsAvailable="True" TotalUsers="250" />
<Product ID="DSE" Name="DSE" IsAvailable="True" TotalUsers="250" />
<Product ID="FinancialLink" Name="Financial Link" IsAvailable="True" TotalUsers="250" />
<Product ID="iCustomer" Name="Customer portal" IsAvailable="True" TotalUsers="250" />
<Product ID="iVendor" Name="Vendor Portal" IsAvailable="True" TotalUsers="250" />
<Product ID="TimeExpense" Name="Time and Expense" IsAvailable="True" TotalUsers="250" />
<Product ID="BIPortal" Name="BI Portal" IsAvailable="True" TotalUsers="250" />
<Product ID="API" Name="API" IsAvailable="True" TotalUsers="-1" />
<Product ID="MyPortal" Name="MyPortal" IsAvailable="True" TotalUsers="-1" />
<Product ID="ServiceVision" Name="Service Vision" IsAvailable="True" TotalUsers="0" />
</Regular>
Otherwise, check the person_product_xref table and compare between a user that does work and the new one that is not working. I have seen cases in the past where the product line was not inserted into the user’s configuration for new employee portal users. Perhaps same is happening with your vendor contact?
If steps Reid described not followed there will be no record in product_person_xref table and that may cause the error. Issue can be resolved by deleting/recreating vendor.
Thank you,
Mark
+9Thanks Phil!! That would be the reason. The most obvious reason. We had vendor licenses and recently changed.
Thanks everyone for information!!!!!!!
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