In the standard product, the cause, problem, and repair codes are multiple item lookups.  Changing this functionality would require a customization from the IFS Alliance services team.

Are there more customers who have that requirement ?

If so, is that an enhancement that IFS would consider to implement in the standard of a future release ? Maybe by making it configurable as multiple or singel selection in the Workflow settings.

I have not heard of any other customers with this request. From what I’ve seen with other users is that they utilize the multiple problem, cause, and repair codes because when equipment fails, there are usually multiple reasons.  I think in the database, the first selected codes are stored on the order header, so I’m not sure if maybe that will help your reporting.

We only use a smal number of choices per code which are very generic.For analysis (report) the combination of the 3 codes with product and customer works fine for us. 

But most anoying for our users is that they have to click multiple times to select and if only 1 may be selected, a 1-click solution would be very practical, certainly on mobile where the user screen is very small.

is this someting program managers and R&D would concider to be in the standard ?

I have presented this to the program manager and R&D.  I will inform you when I receive a response.

Hi Piet,

As bespoke above, I am coming back to you on this question which we also discussed in our meeting today.  There are no plans to change the functionality to allow a single selection where multiple are possible for problem codes, etc. in Alliance standard.

The only way this can be managed is with a change request for customization specific to your code.