I have a few situations where a serial number is hung up because an error was made in receiving an item that had a repair order tied to it. Can you help me understand how to correct or if this will need to be corrected through a script?
- Item is being returned from field on a service order
- Repair Order auto-generated through the service order
- Shipped from field technician, received as Wrong Shipment (this is the error)
- Item is returned to either technician’s inventory or back to store (we have it both ways)
- Repair Order remains in a state of Received in Another Warehouse
We cannot update the serial or location of the item because it is tied to a repair order, but we can also cannot close out the repair order because we can no longer ship/receive that item. Suggestions?