Skip to main content
Solved

Repair Order Item received as Wrong Shipment

  • November 1, 2024
  • 5 replies
  • 55 views

Forum|alt.badge.img+8

I have a few situations where a serial number is hung up because an error was made in receiving an item that had a repair order tied to it. Can you help me understand how to correct or if this will need to be corrected through a script?

  • Item is being returned from field on a service order
  • Repair Order auto-generated through the service order
  • Shipped from field technician, received as Wrong Shipment (this is the error)
  • Item is returned to either technician’s inventory or back to store (we have it both ways)
  • Repair Order remains in a state of Received in Another Warehouse

We cannot update the serial or location of the item because it is tied to a repair order, but we can also cannot close out the repair order because we can no longer ship/receive that item. Suggestions?

Best answer by Phil Seifert

Hi Leann,

If the item is still installed at the site then Direct Transfer is not an option, of course.

If the item is in inventory and located in a different warehouse, it probably is linked to a logistics process which can only be transacted through the normal process of the IMO/Ship/Receive to bring to the repair order that was originally setup.

For me, this looks like you will need to clean up the data outside of the application to recover from this situation.  A case perhaps should be logged to review what happened, how it can be prevented and then fix the data.

 

 

View original
Did this topic help you find an answer to your question?

5 replies

Forum|alt.badge.img+10

Hi Leann,

You should be able to click “Activate” on the Repair Order, which will prompt you to transfer the item from one warehouse to the other.  Afterwards, the status will be “Product Arrived”.

 



Thanks,
Andrew


Forum|alt.badge.img+8
  • Author
  • Sidekick (Customer)
  • 54 replies
  • November 5, 2024

Hi Andrew, 

Clicking Activate takes us to the receiving doc where it has already been received as wrong shipment. We don’t have the option to change it or to create a new receiving doc. 


Phil Seifert
Ultimate Hero (Employee)
Forum|alt.badge.img+23
  • Ultimate Hero (Employee)
  • 1286 replies
  • November 6, 2024

Hi Leann,

Hmmm…. what is the status of the item?  Inventory item but in another warehouse?  Or removed item/missing?

I don’t know if it would work but if the item is status Inventory Item, you could try executing a Direct Transfer instead of a receiving it again to bring it to the correct warehouse/bin.

Otherwise if it is scrapped/missing, you can perhaps look at this topic but this does not seem to be your scenario.

How to move scrapped/missing item from Removed Item to Inventory | IFS Community


Forum|alt.badge.img+8
  • Author
  • Sidekick (Customer)
  • 54 replies
  • November 6, 2024

Hi Phil, We have examples where the item is an inventory item but in another warehouse, but also where the item is an installed item. 

I did try a direct transfer, and it allows me to choose the serial (not showing as allocated) but I then receive an error that there is no available quantity. 

 


Phil Seifert
Ultimate Hero (Employee)
Forum|alt.badge.img+23
  • Ultimate Hero (Employee)
  • 1286 replies
  • Answer
  • November 6, 2024

Hi Leann,

If the item is still installed at the site then Direct Transfer is not an option, of course.

If the item is in inventory and located in a different warehouse, it probably is linked to a logistics process which can only be transacted through the normal process of the IMO/Ship/Receive to bring to the repair order that was originally setup.

For me, this looks like you will need to clean up the data outside of the application to recover from this situation.  A case perhaps should be logged to review what happened, how it can be prevented and then fix the data.

 

 


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings