Repair Order Item received as Wrong Shipment

Hi Leann,

You should be able to click “Activate” on the Repair Order, which will prompt you to transfer the item from one warehouse to the other.  Afterwards, the status will be “Product Arrived”.

Thanks,
Andrew

Hi Andrew, 

Clicking Activate takes us to the receiving doc where it has already been received as wrong shipment. We don’t have the option to change it or to create a new receiving doc. 

Hi Leann,

Hmmm…. what is the status of the item?  Inventory item but in another warehouse?  Or removed item/missing?

I don’t know if it would work but if the item is status Inventory Item, you could try executing a Direct Transfer instead of a receiving it again to bring it to the correct warehouse/bin.

Otherwise if it is scrapped/missing, you can perhaps look at this topic but this does not seem to be your scenario.

How to move scrapped/missing item from Removed Item to Inventory | IFS Community

Hi Phil, We have examples where the item is an inventory item but in another warehouse, but also where the item is an installed item. 

I did try a direct transfer, and it allows me to choose the serial (not showing as allocated) but I then receive an error that there is no available quantity.