Skip to main content
Question

MobileEgde 15.4.12 no more working after windows update

  • October 16, 2024
  • 3 replies
  • 88 views
C
Sidekick (Partner)
Forum|alt.badge.img+11

Hi we have this issue on two on premise customers,  it looks like after a windows update the mobile application was no more working, with error message : 

 

Could not find 'aspnetcorev2_inprocess.dll'. Exception message:
You must install or update .NET to run this application.

App: D:\Program Files\Alliance Mobile Edge\AsteaMobileEdgeServices\Astea.Mobile.Services.dll
Architecture: x64
Framework: 'Microsoft.AspNetCore.App', version '6.0.0' (x64)
.NET location: C:\Program Files\dotnet\

do you have also this feedback from some other customers ? we are investigating on our side

 

 

    3 replies

    ktolkacevic
    Hero (Customer)
    Forum|alt.badge.img+9
    • ktolkacevic
    • Hero (Customer)
    • October 16, 2024

    Following…

     

    Do you know which updates were installed?

    N
    Sidekick (Customer)
    Forum|alt.badge.img+7
    • NazishS
    • Sidekick (Customer)
    • October 16, 2024

    yeah do you know which updates were installled ?

    Reid Gilbert
    Superhero (Employee)
    Forum|alt.badge.img+15
    • Reid Gilbert
    • Superhero (Employee)
    • October 18, 2024

    Hi Christophe,
    Do you have the KB#’s for the update(s) that were applied? 

    Are those same updates already applied in the UAT/DEV environments?  (and does the same thing happen there?)  If they weren’t applied on those environments yet, then can you manually apply the updates one at a time to try to pinpoint the exact one that causes the issue?

    Are you able to rollback the updates and see if it resolves the issue?
    Thanks,
    Reid

    Terms & ConditionsCookie settingsAccessibility statement