Mobile App crashes when taking photo in a checklist

Hi Laurence,
Can you send over the following details from one of the devices that is experiencing the issue?

Model number
Operating System version number
Google Chrome version
Android System Webview version
Astea Mobile version

I have a Samsung Galaxy A70 running on the following and I wasn’t able to recreate the issue, the photo attachment gets upload successfully without kicking me out of the application:

Android 11
Google Chrome 112.0.5615.135
Android System Webview 111.0.5563.30
Astea Mobile version 3.3.4

What is your setting on the Annotating MOE option -10283?  Can you have one of the impacted technicians run a test after flipping that value?  (i.e. if it’s currently set to 0 set it to 1 and have them log out and then log back in again and run another test, or if it’s currently set to 1 set it to 0 and then log out/log in and run another test), I just want to rule out the possibility that it’s an issue with annotation plug in.
Thanks,
Reid

@Reid Gilbert  - I am wondering if this might also be related to the issue we encountered with a couple other customers who were having difficulties uploading photos but as direct attachments but not using a checklist?

@Laurence DEBRIE - would you also send event logs from the windows application and the profile event logs covering the time period when a failed upload occurred? Or can you confirm if you can add a photo as an attachment to the service order successfully not using the checklist?