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Information on an error message

  • 11 January 2024
  • 3 replies
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C
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Hi,

The issue we have happen regularly (once every one or two months) on one of our customer (V15.1) . The production environment is down and need to be restarted. Each time we have this error message on the servers : 

Astea.AO.WDLReflectorHelper.IsAPIWrapperService failed 
Unable to cast object of type 'System.String' to type 'System.Xml.XmlNode'.StackTrace: 
   at Astea.AO.WSDLReflector.0(String A_0)

 

Have you already encounter this errror message ? 

THanks for your feedback

RGds

Christophe

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Best answer by Phil Seifert 11 January 2024, 13:52

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Phil Seifert
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Hi Christophe,

I have not personally encountered this error but since it is involving WSDL, I suspect that one of the integrations (probably for a process flow) is invalid or corrupted.

This question is also sent to R&D to see if they have any thoughts about this specific error message or have seen it before.

When you say you restart, do you mean full server reboot or are you only doing IISRESET?  What about the services?

 

C
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Userlevel 4
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Hi Phil

We only  do iisreset and then it’s working again. 

Phil Seifert
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Userlevel 7
Badge +21

Hi Christophe,

Have a response back from R&D on this:

It can be due to the incomplete/wrong Global.xml section <ApiWebServiceFactory>

Also it was noted the WSDLReflector has not changed in years so not like this is itself related to the error, only trying to process the data it found.

The code shows this message comes up when there is an exception generated.

 

 

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