Question came up how to move items with status Retired in Alliance back into warehouse inventory.
Some basic understanding, a retired item is one which was formerly located on a site and then was uninstalled but without a return to inventory. Thus technically the item still with/owned by the customer but not linked to the site and not to Alliance inventory.
To return this item to inventory, it is necessary to find the item (use Item Locator) and open the item record which will be you to the Removed Item module.
From here, you can reactivate the item which will change the status back to Installed Item against the former site it was located.
Now the item is at the site and can be returned to inventory using either of the following methods:
- Service order - Uninstall with material return
- Customer Return
During these processes you can change the item type status from bad to good if this suits your requirements.
Please note, this status is NOT the same as Removed/Scrapped which another process will bring them back to inventory as described in this Community post.
How to move scrapped/missing item from Removed Item to Inventory | IFS Community