Can someone please advise what is the relationship with Astea application & NewRelic monitoring tool and its usage and configurations that needs to be made?
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Akila,
NewRelic was set up by our Hosting team to run specific scripts against the environment it is deployed to check various functionalities - login, DC availability, etc.
It uses a normal login process to obtain a Session ID just like any other user. Most times, NewRelic is configured to login as bu_Monitor however for the customer we have been dealing with it is be_Monitor.
Looking at the database of that customer, I do not see that be_Monitor is currently logged in but do see a history of login/logouts in the c_session_log table which to me indicates it is logging out after it completes it work.
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