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How can be NewRelic monitoring system connected with Astea application?

  • 21 February 2022
  • 1 reply
  • 73 views

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Can someone please advise what is the relationship with Astea application & NewRelic monitoring tool and its usage and configurations that needs to be made?

Best answer by Phil Seifert

Akila,

NewRelic was set up by our Hosting team to run specific scripts against the environment it is deployed to check various functionalities - login, DC availability, etc.

It uses a normal login process to obtain a Session ID just like any other user.  Most times, NewRelic is configured to login as bu_Monitor however for the customer we have been dealing with it is be_Monitor.

Looking at the database of that customer, I do not see that be_Monitor is currently logged in but do see a history of login/logouts in the c_session_log table which to me indicates it is logging out after it completes it work.

 

 

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Phil Seifert
Ultimate Hero (Employee)
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  • Ultimate Hero (Employee)
  • February 21, 2022

Akila,

NewRelic was set up by our Hosting team to run specific scripts against the environment it is deployed to check various functionalities - login, DC availability, etc.

It uses a normal login process to obtain a Session ID just like any other user.  Most times, NewRelic is configured to login as bu_Monitor however for the customer we have been dealing with it is be_Monitor.

Looking at the database of that customer, I do not see that be_Monitor is currently logged in but do see a history of login/logouts in the c_session_log table which to me indicates it is logging out after it completes it work.

 

 


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