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High CPU usage in Astea DSE Service

  • May 3, 2022
  • 1 reply
  • 99 views
Pranavan Paranthaman
Hero (Employee)
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Hi All,

While performing a Root Cause Analysis for a customer suffering from abnormal CPU spikes in their DSE Service, I discovered from the dump file that these spikes were caused by a reporting functionality called :

Astea.DSE.Engine.Entities.Helper.DecisionTreeWrapper.WriteTraceTreeToDecisionTreeFile 

which records all the decisions made by the DSE during service agent allocation/scheduling and generates a report for management review purposes.

 

DSE Service - Dump file Extract

This is a very CPU intensive function and it is recommended in general to be turned off in customers having high volume scheduling transactions. 

This option can be found in DSE Session Module >> Scheduling Page >> Reporting 



Hope you found this useful 😀

 

 

 

M
Dinuk Amarasinghe
Phil Seifert

1 reply

Phil Seifert
Ultimate Hero (Employee)
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  • Phil Seifert
  • Ultimate Hero (Employee)
  • May 3, 2022

Good point, Pranavan!

Another knock-on effect is the amount of storage recording these reports on the server.  If this is enabled, the customer MUST manage their server’s volume space to remove the older files no longer needed.

Advice is only enable this option when troubleshooting decisions and it cannot be retroactive troubleshooting.

Please mark any comments which answered your question as Best Answer so the topic is easier recognised as answered and closed.
Nadeesh Herath
A
Pranavan Paranthaman
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