Hello on a customer site (V15.4SU3) we encounter the following issue, when we import a customization in a pre production environment (with 2 applicaiton servers) the system display an error message
“ Exception details begin: ------------ The customizations import process requires a cache service: The customizations import process requires a cache service at Astea.AO.CustomizationManager.ValidateCache(String customizationImportProcessID) at Astea.AO.CustomizationManager.Import(String sessionID, Byte[] importArchive) Exception details end “
then we have an other message “ Exception details begin: ------------ Error 2 creating directory '\\xxxxxxxxxxxxx.file.core.windows.net\astea\PROFILES\xxxxxxxPROD\FileStoragePath\Export\CustImport50afdcfa-0988-4e17-b445-2398559dc926\UIModule\cst_Param_TypeDem_CodePro\0\UIModule\cst_param_typedem_codepro_cst_param_typedem_codepro_lup': The system cannot find the file specified. at AsteaLongPaths.AsteaIOHelper.5(String A_0) at AsteaLongPaths.AsteaIOHelper.CreateDirectory(String directoryPath) at Astea.IO.Directory.CreateDirectory(String path) at Astea.AO.GZip.DecompressFile(String dir, GZipStream zipStream) at Astea.AO.GZip.DecompressToDirectory(String compressedFile, String dir) at Astea.AO.CustomizationManager.ImportInternal(String sessionID, Boolean ignoreConflicts, Byte[] importArchive, List`1 selectedItems, String progressID) Exception details end “”
we have checked the cache , the service are up and when we look at the configuration file they are we have a Redis Master and a Redis slave
we are able to import this customization on different environment except the pre production.
Do you have some advice or have you encountered this issue before ?
