Solved

Dispatch Console Refresh

  • 12 July 2021
  • 3 replies
  • 171 views
M
Rank
Userlevel 2
Badge +5
  • MFong
  • Sidekick (Customer)
  • 12 replies

Hi 

Does anyone know how to see if the dispatch console is live or not? We are having issues with the dispatch console intermittently not auto-refreshing and it’s hard to see when the last time it was updated. The little icon in the corner (above the “schedule”) is green and says connected so it seems like it should be updating. 

Also, is there a refresh setting anywhere? dispatch console settings has very little options and none of them relate to the refresh time

icon

Best answer by Joshua Liem 12 July 2021, 03:56

View original

3 replies

J
Rank
Userlevel 6
Badge +10

Hi,

The DC live update icon is the general indicator whether it is running or not.

Please make sure that LiveUpdate is True from Configuration Editor setting.

If you think that the live updates is still not happening, there could be error in the server that you may see in the log.

Please see the topic “Viewing Application Events for Hosted Solutions” seeded by Andrew D'Antonio.

If the above doesn’t help, for on-prem customer, please ask your system administrator to look at the Window Event Viewer Log, Applications and Services Log, something starts with Astea_DSE_Service… You should be able to see error there if any.

Your system admin may try to restart Astea DSE Service (AsteaAlliance150).

If all of those doesn’t solve the problem then you need to contact IFS Support.

Hope this helps.

Phil Seifert
Rank
Userlevel 7
Badge +21

To further clarify Joshua’s response and your question about setting the refresh.  The ability to refresh at different rates is not a function of the Dispatch Console.  For example, you can’t say refresh every 5 minutes or every 30 minutes.  The system is designed to PUSH the information to active sessions once a change has been made.  Please see this text from the Dispatch Console User’s Guide:

 

Live updates: (Must be set to True in the Astea Configuration Editor’s Profile > DC section).
If the data that you are viewing belongs to a node that is a part of an active DSE Session or an active Dispatch Console Session, updates to the data are immediately displayed on the Dispatch Console, even if they were made elsewhere or by another user.
Certain data elements need to be updated dynamically, so that current data in Astea Alliance is represented in the dispatch console. The data is initially loaded when dispatch console starts or is reloaded, but when modifications are made, data that has changed needs to be dynamically updated into dispatch console.

 

Joshua’s response that if you are not getting updates to your client after updates made to the different work order changes is correct that you will likely need to restart the Astea DSE Service and then monitor if you are getting the refreshes.

 

W
Rank
Badge +1

 

Just to add further detail on what DC changes causes a Data push.

 

DC will be refreshed only if was update that related to DC data.

The table below is summery of the DC updates:

 

Entity/setup

 

 

Service Order

  1. Each update on

order line:

  • Order’s properties that display on DC.
  • Customer Unavailability

sends update

  1. Update on one of  activity’s properties or one of its XREFS:

- Material

- Dependency

- Reservation

- Skills

sends update notification

Service Order History
  1. Credit and adjustment
  2. External PSA cancel invoice
  3. Reopen

Repair Order

Live update

Consult Order

Live update

Customer Support

Live update

Task Appointment

Live update

Service Agent

Live update

Service Agent Clock In

Live update

Service Agent Clock Out

Live update

Vendor

Live update

Vendor Contact

Live update

Vendor Contact  Clock In

Live update

Vendor Contact  Clock Out

Live update

Customer/Site

Live updates on:

  • Agents
  • Access Hours
  • Skills
  • Site additional time
  • Customer group (need for DC alerts)
  • Address
  • * No live update on change description

Consolidate Invoice

Live update

Demand status

Send reload notification for every active DSE/DC sessions.

Order Status

Send reload notification for every active DSE/DC sessions.

Product->add skill

Live update

Skills->Product

Live update

Warehouse

Live updates on:

  • Address
  • Additional time (currently the parts pick-up does not work, but we need this information anyway for turn by turn etc.)
  • Access hours (Will be needed when parts pick-up will work)
  • Pick-up warehouse flag

Warehouse type

Priority classes

 

Send reload notification for every active DSE/DC sessions.
     

 

Shifts (include shift break)

 

Send reload notification for every active DSE/DC sessions.

Company Hours

Send reload notification for every active DSE/DC sessions.

Holidays

Send reload notification for every active DSE/DC sessions.

Node

Address Property:

    Live updated for all employees related to this node

Reply


Terms & ConditionsCookie settings