Solved

Disable Customer Support attachments

Userlevel 4

+9

Hello Community!!

I need to disable the order attachement button in Customer Support orders in Security Setup.

We need to capture notes for future site reference and Agents are consistently clicking the wrong button.

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Best answer by Phil Seifert 27 October 2023, 15:10

Userlevel 7

+21

Hi Kyle,

It looks like the ID for this button is tdMenuBarItemAttach.

Give this a try and see if you can disable it in security setup for the Customer Support module.

Userlevel 4

+9

Thanks for the prompt reply @Phil Seifert

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