It is possible in V15 to set a business rule that will restrict most users from updating orders when they have reached a given status such as resolved or need audit.
This will ensure that only users with a higher level of security can update and amend these orders while the rest of the users can view these orders for their needs.
This setting adds to the regular node and module access rights and provides better control of order updates and audits.
The setup is done in service workflow “Restrict Editing Rights from Status “ (and other order type workflow) here the status from which orders update is restricted is set (usually it will be resolved).
In order to provide the higher access rights users should be given the role of ‘order audit’ in their employee record (position page). Users who have that role can edit orders that are in restricted status or beyond.
This applies only to orders until they are invoiced, once an order is invoices it is not possible to change it, as was the case in all previous versions.